Nassau Local Delivery
Orders received before 5:00pm will be delivered the same day. Orders received after 5:00pm will be processed and delivered the next business day.
Family Island Shipping
- SHIPPING BOAT: Once the order has been placed, the shipping company will be contacted to confirm the next sail date. On the sail date, those details are relayed to the customer, with a photo of the package as proof that the package was shipped.
- Packages are delivered to the shipping company on sail date or (1) day before (if acceptable by the shipping company). To ensure delivery to the sailboat, please place your order days in advance to allow adequate processing time.
- LOCAL SHIPPING BY AIR – Orders are delivered to the airport the next business day.
Generally, orders shipped internationally are in transit for 4 – 14 days. This varies greatly depending on the courier (due to COVID-19 restrictions and delays from shipping companies processing time might now take up to 14 business days from purchase).
You will receive a tracking number for your shipments.
All attempts will be made to deliver within the stated time, please do not hold us responsible for any delays caused by the shipping company or customs clearance of the destination country.
Shipping costs are nonrefundable.
Orders are dependent to stock availability. We try our best to maintain an accurate inventory. However, operating in-store and on-line is challenging, inventory can change in a moment’s notice. If a stock discrepancy occurs, we will not be able to fulfill your entire order at the time of purchase. If this happens, we will fulfill the remaining order, contact you about the status of your order and/or instruction on replacing the item(s) or refunding the sold-out items.
Shipping & Delivery Costs:
Shipping & Delivery costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.